Most of us try not to encroach on our neighbors’ rights and privileges and to treat others as we would like to be treated. Accordingly, there must be a way to get a problem solved when a homeowner or resident is violating the Covenants.

The Board of Trustees lacks the power to do anything substantial without written documentation. Therefore, as part of the complaint procedure, a Complaint Form is available through the Manager’s office, or online, to expeditiously resolve these problems. You can also copy the form from the following page.

The procedure is as follows:

1. Try to resolve the issue by discussion with the offending party.

2. If not resolved, complete the Complaint Form and mail or email it to the Community Agent’s office (see FAQs Page) or drop off at the Manager’s office.

3. The following steps will be taken as necessary to resolve the complaint if the Board has jurisdiction.

   1. A letter will be sent to the offending party.

   2. If there is no resolution, a second letter will be sent.

   3. If after these two letters the problem or complaint is not resolved, the issue will be taken to the Board of Trustees and recommendations will be made to alleviate the complaint.